Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@shelderma.in. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@shelderma.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted within 7 business days, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shelderma@gmail.com.

Order Cancellations

• Orders can be canceled within 24 hours of purchase, before dispatch.

• Once shipped, cancellation requests cannot be accepted.

Refunds

• Refunds are applicable only in cases of defective or damaged products.

• Approved refunds will be processed within 7–10 business days to the original payment method.
  
  

  • Returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in original packaging.

  • Opened or used products are not eligible for return due to hygiene and safety standards.

  • Exchanges are available only for defective/damaged products.

  • Replacement products will be delivered within 7–10 business days after approval.

  Contact Information
  Phone: +91 9220930696
  Email: care@shelderma.in